Frequently asked questions
The information you need, in one place.
Getting started
Do I need an account or a constant internet connection?
No account is required. Records are local; maps, store transactions, update verification and some content require a network connection.
How do I manage my subscription?
Manage renewal through the app’s subscription management option or Google Play. Uninstalling the app or deleting local data does not cancel your subscription.
Plans and voice guidance
How do I create a workout plan?
Create your own plan. Follow lap and step transitions with voice guidance.
Where can I find my past activities?
On the My activities screen, select a day on the calendar to list your activities. Open a record to see its route, charts and summary.
Routes and sharing
Can I share my results without my route?
Yes. Turn off “Show route” when sharing an activity to remove the route and its start and finish markers from the shared image.
I’ve run into a problem.
Contact support with your app version, device model and the steps that reproduce the issue. Avoid including unnecessary identity, health or precise location information.